Why Choose K & K? Our goal is to develop a partnership with our customers to keep their vehicles safe and dependable. Trusting a repair facility with your automotive needs is no small matter. We do everything within our control to build and earn that trust every day, and have been doing it since 1982. We think our goals are made evident by our mission statement which reads: "K & K Automotive is committed to achieving total customer satisfaction by delivering error-free service on time with service second to none." We fulfill this goal in three ways: 1. To make the needed repairs done right the first time. 2. To make recommendations for regularly scheduled maintenance that will reduce the overall operating costs, as well as make suggestions for repairs that are in your best interest relating to the condition of your vehicle. Our customers come to us for advice on how to best maintain their vehicle. 3. To educate you about your vehicle so that you can make more qualified decisions regarding its care and maintenance. Our Code of Ethics To perform high quality repair and service at a fair and just price. To use only proven merchandise of high quality distributed by reputable firms. To employ the best skilled technicians obtainable. To furnish an itemized invoice for parts and services which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request. To have a sense of personal obligation to each individual customer. To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance. To offer the customer a price estimate for work to be performed. To notify the customer if appointments or completion promises can not be kept. To maintain customer service records for one year more more. To exercise reasonable care for the customer's property while in our possession. To maintain a system for fair settlement of customer's complaints. To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.